CityGate Centre

SMS Assist Focuses on Customer Service with New Office

SMS Assist, one of Chicago’s fastest-growing technology companies, today announced a major expansion with the opening of a second area office in suburban Naperville. 

The expansion will allow SMS Assist, headquartered in downtown Chicago, to accelerate investments in its industry-leading workforce and business solutions, which bring efficiency to multisite property management. The company, which plans to build out the new office initially with dozens of customer service riles, has a global workforce of more than 800 employees. 

“Our success is driven by our people,” said Taylor Rhodes, SMS Assist’s CEO. “They’re the reason we’re here today. This new office allows us to continue creating opportunities for the team while also strengthening what’s already the best customer service in the industry.”

SMS Assist, recognized for its internal talent development program, chose Naperville for the new office because of the city’s strong business environment and highly skilled workforce. Naperville, with numerous colleges and top-ranked school districts, is regularly rated as one of the most educated, best places to live in the country. 

The company has subleased 35,000 square feet in CityGate Centre near Interstate 88 and Route 59. It will open the facility at 2135 CityGate Lane next month with about 30 workers, says CEO Taylor Rhodes (reported by Crain’s).

The new office, which features free covered parking, an on-site gym, building food court and dedicated training space, will allow the company to accommodate up to 400 employees. The hiring process is already underway, with job descriptions available online.  

SMS is expanding in the burbs at a time when suburban companies, such as McDonald’s, continue to migrate downtown in search of labor. A handful of companies—such as Motorola Solutions, Walgreens, Fieldglass and startup Catalytic—have locations in both the city and suburbs (reported by Crain’s).

“You get a lot of great talent downtown,” Rhodes said. “There are other pools of people who look favorably at not having to get on a train and come downtown. We studied quite a few spaces before choosing this one. The labor, proximity to college-educated folks, the mix of type of talent was right. It also gives us a second site, which helps with disaster-recovery requirements” (reported by Crain’s).

SMS Assist enhances how customers experience some of the nation’s biggest brands, streamlining dozens of facilities maintenance services with best-in-class contractors. The company’s technology platform offers real-time quality assurance and transparency across thousands of locations simultaneously. 

For two years running, SMS Assist has earned a spot on the Forbes World’s Best 100 Cloud Companies list. 

About SMS Assist

SMS Assist is a Chicago-based technology company providing multisite property management to a roster of Fortune 500 clients with a team of more than 800 dedicated employees and more than 186,000 service locations. Using its proprietary software platform to manage its network of more than 20,000 affiliate subcontractors, SMS Assists offers a suite of property management benefits including leveraged pricing of products and services, $50 million insurance policy, real-time services validation, instant invoicing, automatic service audits, and data analysis to ensure quality and cost efficiency. SMS Assist is revolutionizing multisite property management services for clients including JPMorgan Chase (NYSE: JPM), O’Reilly Automative, Inc. (NASDAQ: ORLY) and Invitation Homes Inc. (NYSE: INVH). To learn more, visit 


Aldi Naperville

Aldi expands corporate footprint in Naperville

The discount retailer will continue to operate its headquarters in Batavia and will lease additional space at 1000-1100 East Warrenville Road in Naperville, also known as the Naperville Woods Office Center. 

The quickly growing retailer said it will lease about 113,000 square feet of space at the office center, representing 80 percent of the space vacated by Health Care Service Corp.

Aldi said last year it would invest $3.4 billion to expand its U.S. store base from more than 1,700 currently to 2,500 by 2022. The company did not immediately respond Tuesday to requests about the corporate expansion or how many people will work in Naperville. 

Health Care Service Corp., a national insurance organization that provides health insurance services for more than 15 million customers, will lease about 32,000 square feet of space at the office center. Though this is an overall reduction in its footprint, Heath Care Corp. maintains its position as Naperville Woods’ largest tenant with a total occupancy of about 175,000 square feet.

NAI Hiffman was retained by Agellan Commercial REIT in 2015 to lease and manage the two properties, which have about 490,000 square feet. Since then, the properties were updated with an on-site concierge service, new food service operation, fitness center, tenant lounges, electric vehicle charging station and Zagster bike sharing. 

“These two leases are truly the result of what can be achieved when ownership, management and leasing work together toward a common goal. We are extremely proud of the success we achieved as a team in this challenging market,” said Pat Kiefer, NAI Higgman executive vice president. 

With the addition of these two transactions and lack of tenant expirations in the near future, Naperville Woods Office Center’s availability rate is less than 2 percent, making it one of the most stable class A assets on the western end of the east-west corridor area, the company said.

Press release issued by NAI Hiffman.

Featured in Daily Herald.

Internet Park Could Be Coming to Naperville


A space outside of City Hall could soon transform into an outdoor internet workspace open to the public.


“The idea is that we have comfortable seating, shade, electrical outlets that are handy and convenient, and possibly other small amenities throughout the area, in a space that’s otherwise just completely unused,” said Steve Chirico, the Mayor of Naperville.


An idea first brought up to the mayor, who then involved other local leaders, this proposed space would utilize sustainable materials and energy sources like solar panels to help power visitors electronics.


This space was first publicly discussed at the recent State of the City address, but plans are far from complete.


“Next steps are I have to convince our City Council and other stakeholders in our community that this is a great idea, and so far everybody has really thought it is a great idea, but we also need money,” said Mayor Chirico. “So that I envision being a public/private partnership, members of the community who want to give a gift to the city, other governmental bodies who think it falls into their wheelhouse of being a part of this.”


The budget for this project is not yet known, but the mayor does have a timeline in mind.


“I would love to see it done this year, but it’s a lot of work and it’s a big project. So maybe it’s a little optimistic but that’s the way I think,” said Mayor Chirico.


If constructed, this area would be free and open to the public, with Wi-Fi and power provided.


Originally published by: NCTV Channel 17 News | View Article


Chinese Power Tool Manufacturer Moving its North American HQ to DuPage from Michigan

Chervon Naperville


A Chinese power tool manufacturer is moving its North American headquarters to Naperville from Michigan, taking over an empty new building developed for a Swedish manufacturer. 


Grand Rapids, Mich.-based Chervon North America has subleased a 124,000-square-foot building at 1203 E. Warrenville Road, according to people familiar with the deal. The company is the North American arm of Nanjing, China-based Chervon Holdings. 


The company plans to bring more than 200 jobs over the next three years. It will relocate 75 workers from Grand Rapids and the Chicago suburbs of South Barrington and Geneva. Also moving there will be 37 employees who were added when Chervon completed its acquisition of Mount Prospect-based Robert Bosch Tools’ Skil and Skilsaw brands on January 1. The company also plans to hire 25 new workers this year and another 75 over the next three years.


The Naperville building along Interstate 88 was developed for Swedish manufacturer SKF Group, which planned to have offices and research and development there. Gothenburg, Sweden-based SKF signed a 15-year lease with suburban developers Daniel Murphy and William Krug but decided not to move there in 2015.


Instead, SKF sought a tenant to sublease the building. Murphy confirmed that Chervon is taking over the SKF space but otherwise declined to comment.


The Chervon deal is good news for the west suburban economy, bringing jobs to Naperville and filling one of several big empty spaces in the area. Though the suburban Chicago office market is as strong as it has been in at least 15 years, the former OfficeMax headquarters in Naperville is empty, and ConAgra recently vacated another Naperville office building when it moved its headquarters downtown. In nearby Lisle, Navistar International is seeking a tenant to lease at least half of its campus along Interstate 88.


It is not known how many people Chervon will employ in the Naperville building, or when it will move in. Chervon is expected to use the facility for offices and product development.


Chervon representatives did not respond to requests for comment.


SKF declined to comment through one of its brokers on the sublease, Cushman & Wakefield Senior Director Bruce Hopple. Another Cushman & Wakefield broker, Executive Director Lou Hall, represented Chervon in the deal.


Workers from several Chicago suburbs and from the current Grand Rapids headquarters are expected to move to the Naperville building, which will become the firm’s new North American headquarters, according to the people familiar with the lease.


Chervon makes power tools such as saws and drills, many of which are battery powered, with brand names including Ego and Hammerhead. It also makes outdoor equipment such as lawn mowers, blowers, trimmers and chain saws. Last year, Chervon bought the Skil tool brand from Mount Prospect-based Robert Bosch Tool.


Article originally published by: Crain’s Chicago Business | Ryan Ori

Perma-Seal Expands HQ in DuPage


Naperville City Council voted Tuesday night to sell 5 acres of land the city doesn’t need so it can become the future home of the Perma-Seal Basement Systems national headquarters. The council sold the vacant site at 1720 Quincy Ave. to the company for $770,000, which is about 81 percent of the $945,000 valuation the land was given in an appraisal in February.


Perma-Seal plans to move its headquarters to Naperville from Downers Grove, where it currently hosts 190 of its 250 employees. Continue reading

Alloya Corporate Federal Credit Union Leases 25,930 SF in Naperville

New Tenant Took Occupancy in March

Alloya, a corporate federal credit union, signed a lease earlier this year for 25,930 square feet at 184 Shuman Blvd. in Naperville, Illinois. The five-story building totals 131,284 square feet of office space in the Park Lake Center. Alloya’s lease includes the majority of the fourth floor. Other tenants include Centrad Healthcare, LLC and Staffmark. Jeffrey Mann of CBRE represented the landlord.

Water Street Update

It’s been about three months since ground was officially broken on Marquette Companies Water Street District Development, and in that time plenty of big changes have already taken place down this small street in Naperville. But things haven’t all gone as planned. Continue reading

New hotel doubles banquet center size in Naperville

By: Marie Wilson, Daily Herald Business Ledger

The 1,000-seat banquet hall Naperville has been seeking for more than a decade is now open at the new Embassy Suites by Hilton.

The hotel at 1813 Abriter Court on the city’s north side opened last week with 13,000 square feet of flexible meeting and banquet space including two board rooms and a private dining room for up to 60 people. Continue reading

Downtown Naperville Water Street District Construction to Begin Week of April 5

The Water Street District mixed use development proposed for the southern end of Downtown Naperville will include a mix of retail businesses, restaurants, a 158-room upscale, urban boutique hotel with luxury amenities and class A office space, as well as a 524 space parking garage. Construction of the Downtown Naperville Water Street District, which will include a 520-space public parking garage and 158-room boutique Hotel Indigo will begin with demolition of several existing buildings on the 2.8 acre site the week of April 5.  This will be followed by construction of a temporary dam to precede riverfront construction, as well as the installation and relocation of utilities. Continue reading